“Goodbye to long investigations, file notes and bad feeling in our organisation! Mediation has made a huge positive difference to the way we handle grievances and disputes at IKEA . Thanks to Kelly Barfoot, we now have a positive and mature way to resolve conflict so we can focus on our business goals and fulfil our ambition to be an employer of choice.”
Jay, General Manager – IKEA Distribution

"Our business hadn't used a formal mediation service previously, however when a very complex situation arose that needed some external expertise, we chose Kelly Barfoot Mediation Services. Kelly is an experienced professional, who really listened to our requirements and was able to quickly put in place a plan to overcome the issues that we faced. Kelly has a very thorough, organised approach but was flexible enough to alter plans to suit our business. Kelly conducted the mediation and got resolution to our issues very quickly, the people involved praised Kelly's approach and style and I am very confident that the issues that we presented to Kelly are now completely resolved. I would without hesitation use Kelly's service again."
Karen, HR Business Partner - Ann Summer

"I have worked with Kelly for a number of years and I have always been impressed with her total professionalism and ability to “tailor” solutions to fit the client’s needs.  She has a great breadth of experience across a wide range of management development areas which make her an excellent coach as well as ensuring she is a very successful mediator.

Kelly has recently supported us here at the Woodland Trust on both coaching activities and outplacement.  The feedback I have received has been outstanding and I know that she was instrumental when supporting us on outplacement in ensuring that our employees were able to secure alternative employment. I would recommend Kelly to any organisation requiring mediation or developmental facilitation."
Jan, Head of HR & Facilities - The Woodland Trust